Accessibility

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Britannia Wood’s Commitment to Accessibility

Britannia Woods Community House is committed to providing an inclusive environment to clients and employees with disabilities in accordance with the core principles of accommodation, dignity, independence, integration and equal opportunity outlined in the Accessibility for Ontarians with Disabilities Act, 2005, the Ontario Human Rights Code 1990 and the complimentary legislation of the Integrated Accessibility Standards Regulation (Ontario Reg. 191/11) (IASR), Accessibility Standards for Customer Service (Ontario Reg. 429/07), Employment Standards Act (2000), and the Ontario Building Code (Ontario Reg. 332/12). The Britannia Woods Community House (BWCH) embraces and encourages people living with disabilities to use our facility and services. We wholly recognize the need to identify and remove barriers faced by people with disabilities, and pledge to achieve greater accessibility by aligning with a culture that recognizes the dignity and worth of every individual. We strive to provide service to everyone in a welcoming and supportive environment and will consider the individual needs of people with disabilities in delivering service by:

Considering individual and special needs when applying BWCH policies and procedures
Communicating with people in a way that meets their needs
Welcoming feedback and suggestions about services in a variety of formats
Welcoming accompanying support people
Offering a range of assistive devices
Welcoming service animals
Letting people know if services are not available where possible, for example, if a program is going to be closed or if the website is not available
Ensuring emergency responses address accessibility
Training staff and volunteers to provide the best possible service
Providing a forum for addressing concerns or challenges associated with accessing our services including our suggestion box and complaints procedures
Ensuring the Executive Director’s name and contact information is available both at program sites and on our website
Providing opportunities for continuous improvement and regular review of accessibility policies and procedures
Ensuring this information is available in both official languages

About the Accessibility for Ontarians with Disabilities Act (AODA)

The AODA makes Ontario the first jurisdiction in Canada to develop, implement and enforce mandatory accessibility standards in the private and public sectors. The Ontario government is gradually implementing these standards, including Customer Service and Integrated Accessibility Standards.

Learn more about the AODA on the Ministry of Economic Development, Employment and Infrastructure website. Hyperlink website https://www.ontario.ca/page/accessibility-laws

Name Lastname

Title 0r role

Being black to me means, navigating in a way that is designed to meet adversity, it means falling down 10 times to get back up for the 11th time, with a level of resilience that remains unmatched.

Being black to me means being undervalued and underestimated, all whilst knowing you receive this treatment because your skill set is unquantifiable and that the unknown is inherently threatening.

I am a black women, I am a black mother, I am a black student and a Family Advocate, and in all my roles, I lead with tools passed on to me by the generations of black individuals who have paved the way before me.

Being black is my greatest strength, and I'm grateful to be working for an organization that uses their platform to elevate our voices, not only during this month but everyday

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Mental Health Services

Community Development & Advocacy Services

Food Security Services

Child & Youth Development Services

Careers

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About Us

Larry Hill

Director

Larry served with the Ottawa Police Service for 32 years, the last eight as Deputy Chief, having worked in virtually every aspect of policing in Canada’s capital city.

He has participated in several international research missions and was the long-standing Chair of the Law Enforcement Aboriginal Diversity Network (LEAD), working alongside affected communities in opposing racial profiling in policing.

Larry has a long-established commitment to the community, having volunteered extensively on committees and boards of directors including as President of the Catholic Centre for Immigrants, Peace Camp Ottawa, Family Services Ottawa, Canada Safety Council, Ottawa Community Immigrant Services Organization, and United Way Centraide Ottawa. He has served on the Britannia Woods Community House Board for the past 15 years.

Trisha Banks

Director

Trisha Banks is a recent graduate with a bachelor’s degree in Neuroscience and a minor in Psychology. She has a profound love and appreciation for science and the study of the brain. She is passionate about providing the community of Black people in Ottawa an opportunity to reach beyond systemic limitations. She has contributed to initiatives providing local Black artists with a platform to showcase their talents.

Trisha is fond of people, and how we all relate to one another. In her view, at its core Britannia Woods Community House represents a place for people to help one another and relate to one another. She wants to see BWCH flourish and provide lasting hope to the people in the community. She also hopes to be partake in showing the city how powerful these initiatives can be, in mitigating the challenges set against underserved communities.

Aldo Lokonyen Ben

Director

Aldo Lokonyen Ben has been living in the Britannia Woods community for over 7 years. He is a Community Services Worker and Addiction Counsellor by profession, and has an Addiction and Community Service Worker Diploma from Willis College in Ottawa. He also works, on a part-time basis, as an Educational Assistant at the Ottawa District School Board.

As someone who lives in the community immediately surrounding the Britannia Woods Community House, Aldo is familiar with the basic needs and services needed to make the BW community a better place to live in. He wants to see residents of BW live in a peaceful, clean and crime-free environment, and this is one of the main reasons that made motivated him to joined the BWCH Board of Directors.

On his down time, Aldo loves reading books, watching sports, listening to news, and watching movies. He is also keen observer of the political world.

Milly Niyonkuru

Director

Milly Niyonkuru has more than 15 years of experience in accounting and in administration. She enjoys devoting herself to volunteering with French-speaking youth in the community. Since moving to Canada, Milly has been keen on learning about the diverse experiences of marginalized, low-income communities. This interest in understanding and supporting their experiences led her to becoming a member of the Board. She hopes to one day see a community and a city without violence, and adequate support for people in the community experiencing substance abuse.

On her free time, Milly likes to spend her time on hobbies like swimming and reading.

Chantal Demers

Board Member

Chantal Demers is a devoted and proud Mom of three wonderful children, who are the center of her life. She is a former Early Childhood Education Teacher, and brings strong organization skills. She can set up tasks, projects and see them through to the end.

Chantal lives in Britannia Woods, which she describes as one big family. She wants the BW community to be a happy place to live in for everyone.

She is delighted to be able to participate in the board because she knows that the BWCH is making a positive difference in the community.

On her spare time, Chantal loves volunteering and helping others. Her goal is to continue to spread kindness everywhere she goes! This is informed by her strong belief in paying it forward in life.

Nadir Nur

Treasurer

Nadir Nur joined the board of directors in 2015 and is passionate about building solid financial policies, processes and improving efficiencies. He has a demonstrated history working as an accountant in the staffing and cybersecurity industries over the last 5 years.

After growing up in Ottawa Community Housing, Nadir joined Britannia Woods Community House’s Board of Directors in order to give back to his community through volunteer service.

Tricia Ross

Chair

Living in Ottawa West for the last 30 years, Tricia has had the opportunity to be a strong advocate for the importance of equity and opportunity in our community. She served on the Carlingwood Community Association for 8 years, 3 as President, and on the Woodroffe Avenue Public School Parent Council as Chair in recent years. In her career, Tricia has worked in the charity sector in fundraising, programming, communications and database management.

Lifting the voices and supporting the incredible work of the team at Britannia Woods Community House is a role to which Tricia is deeply committed.

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Additional Information

Safaa Al-Habach

Vice Chair

Safaa Habach has a master's degree in civil engineering from Damascus University and a teaching degree from Queen's University. She is also a certified Math teacher by the Ontario College of Teachers.

She works in Ottawa as a volunteer in humanitarian organizations and food banks, and also volunteers at the mosque helping Syrian newcomers find employment and residence. Safaa has volunteered for more than 7000 hours in Ottawa!

Safaa is a resident of the Britannia Woods community and enjoys being a supportive and engaged community member. In her view, the BW community is the friendliest community of neighbours, and their kindness compelled her to join the BWCH Board to give back to the community. She has spent 8 years serving on the BWCH Board; first as a Board Director and more recently as the Vice Chair. Safaa is especially devoted to supporting services for the youth and women in the community.

Her hope is that the BWCH can one day have a bigger facility to help accommodate everyone, given the tremendous growth in the population served by the organization.

Diana Belghali

Community House & Administrative Coordinator

Diana Belghali has a diploma in Business Administration and comes with 15 years of experience in client care.

Currently, her role covers a multitude of responsibilities at the BWCH from finance to supervision, project management to partner relations and more. Diana began her journey with BWCH as a resident who became a member of the Board of Directors in 2014. Shortly thereafter, she joined as a staff and has been growing in her role since.

Diana was drawn to joining the board as a parent invested in building a safe and well-supported community for children and families like hers. The satisfaction she received from serving the community fueled her dedication and passion to continue in this path.

Since joining as a member of the board of directors, Diana has witnessed the enormous growth in BWCH’s mandate. She’d like to see the day when the community can grow into a space that matches the extensive services BWCH provides. She also would like to see an improvement in the quality of homes hoping to see a continued and increased dedication to social equity services and mandates in the city. Her hope is to see a world that amplifies the voices of the most vulnerable.

On her down time, Diana enjoys spending time with her family and baking delicious confectionaries.

Shannon Black

Mental Health Manager/ Clinical Supervisor

Shannon Black is a clinical social worker with over twelve years of experience in the mental health/addiction and social service sectors. She holds a master’s degree in Social Work with a minor in psychology. She also has professional training in neurology and journalism. Shannon is also a trained therapist in private practice.

Shannon is the Mental Health Manager & Clinical Supervisor at Britannia Woods Community House (BWCH). Her advocacy, vision and effort for the past ten years has been focused on making the case for racially and culturally responsive, accessible, and ethical mental health care for disenfranchised individuals/communities. Shannon’s relentless mobilization has birthed many racially & culturally adapted program/initiatives within BWCH and city-wide.

BWCH has been at the forefront of many discussions, advocacy and actions that have informed transformative changes within the social service sector and the greater city. The organization’s work and effort often positions them beyond their designated role as a community house. This prioritization of marginalized communities, irrespective of red tape, is what drew Shannon and kept her at BWCH for the past 5 years.

Faduma Yusuf

Executive Director

Faduma Yusuf joined Britannia Woods Community House (BWCH) as its Executive Director in April 2020. She works with the small but mighty and caring team at BWCH to deliver innovative, timely and diverse community supports. She brings strong skills in community development, health equity, program development and project management to the organization. She has spent the past decade working in community development and health promotion in Ottawa. Faduma joined BWCH to advance the impact of place-based, community-centric, and holistic community services on people by ensuring radical accessibility and remaining grounded in being culturally-responsive.

Faduma plays a leadership role in city-wide coalitions and networks such as the Ottawa Coalition of Community Houses and the Ottawa Black Mental Health Coalition. She holds a Degree in Public Administration and a Minor in the Social Sciences of Health from the University of Ottawa.

Arriving to Canada at the age of seven with her parents and siblings, Faduma grew up in the Britannia Woods neighbourhood surrounded by loving families from around the world. Her dream is to mentor the next generation of social service leaders and change-makers in Ottawa. In her spare time, she enjoys taking in the beauty of nature of Ottawa’s west-end, reading and writing.

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Accessibility

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Britannia Wood’s Commitment to Accessibility

About the Accessibility for Ontarians with Disabilities Act (AODA)

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About Us

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Name Lastname

Mental Health Services

Community Development & Advocacy Services

Food Security Services

Child & Youth Development Services

Careers

Get Involved

About Us

Larry Hill

Trisha Banks

Aldo Lokonyen Ben

Milly Niyonkuru

Chantal Demers

Nadir Nur

Tricia Ross

Safaa Al-Habach

Diana Belghali

Shannon Black

Faduma Yusuf