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We understand that accessibility needs are not the same for everyone. Please email  if you require any of the content on our website in an alternate format.

If you do not have access to email, you can call us at 613-820-0853 to submit your alternate format request.

We will accommodate alternate format requests to the best of our abilities.

Britannia Wood’s Commitment to Accessibility

Britannia Woods Community House  is committed to providing an inclusive environment to clients and employees with disabilities in accordance with the core principles of accommodation, dignity, independence, integration and equal opportunity outlined in the Accessibility for Ontarians with Disabilities Act, 2005, the Ontario Human Rights Code 1990 and the complimentary legislation of the Integrated Accessibility Standards Regulation (Ontario Reg. 191/11) (IASR), Accessibility Standards for Customer Service (Ontario Reg. 429/07), Employment Standards Act (2000), and the Ontario Building Code (Ontario Reg. 332/12). The Britannia Woods Community House (BWCH) embraces and encourages people living with disabilities to use our facility and services.  We wholly recognize the need to identify and remove barriers faced by people with disabilities, and pledge to achieve greater accessibility by aligning with a culture that recognizes the dignity and worth of every individual. We strive to provide service to everyone in a welcoming and supportive environment and will consider the individual needs of people with disabilities in delivering service by:

  • Considering individual and special needs when applying BWCH policies and procedures
  • Communicating with people in a way that meets their needs
  • Welcoming feedback and suggestions about services in a variety of formats
  • Welcoming accompanying support people
  • Offering a range of assistive devices
  • Welcoming service animals
  • Letting people know if services are not available where possible, for example, if a program is going to be closed or if the website is not available
  • Ensuring emergency responses address accessibility
  • Training staff and volunteers to provide the best possible service
  • Providing a forum for addressing concerns or challenges associated with accessing our services including our suggestion box and complaints procedures
  • Ensuring the Executive Director’s name and contact information is available both at program sites and on our website
  • Providing opportunities for continuous improvement and regular review of accessibility policies and procedures
  • Ensuring this information is available in both official languages

About the Accessibility for Ontarians with Disabilities Act (AODA)

The AODA makes Ontario the first jurisdiction in Canada to develop, implement and enforce mandatory accessibility standards in the private and public sectors. The Ontario government is gradually implementing these standards, including Customer Service and Integrated Accessibility Standards.

Learn more about the AODA on the Ministry of Economic Development, Employment and Infrastructure website. Hyperlink website